COOPERATION AND REFERENCIES

“Thank you, Michal. Your ability to naturally apply negotiation skills not only in life-threatening situations, but also in everyday conversations where no lives are at stake, is truly inspiring to me. You demonstrate that you live what you practice and teach. You convey communication and negotiation principles very clearly, practically, with ease and humor, to anyone seeking ways to improve relationships, build cooperation and meaningful agreements. And also to skillfully de-escalate conflict situations or one’s own emotions. What you do and how you do it, I see as deeply needed and personally motivating.”

“We completed a crisis and tactical communication training unlike anything we had experienced before. The connection of theory with realistic practical scenarios reflecting the entire course of an intervention was extremely valuable. There is a significant difference between discussing procedures theoretically in a meeting room and actually standing in front of a person whose behavior is unpredictable. The situations were simulated so realistically that they felt almost real. We recommend this type of training to all municipal police departments – the difference compared to standard trainings is fundamental.”

“I have attended many courses and trainings, but this crisis communication training impressed me with its structure, practicality and clear transfer into real-world application. I highly appreciate the intensive yet safe way of stepping outside the comfort zone, thanks to which I truly internalized the procedures rather than just hearing about them. I am taking away concrete tools and greater confidence in handling demanding conversations and crisis moments.”

“The DSCALATOR training moved me forward not only professionally, but also personally. The communication methods are intuitive and their effect is visible almost immediately. I verified their functionality in practice – on the street, within my family and in everyday situations. This type of course should be part of the basic education of every police officer.”

“I entered the training with the feeling that the introduction might be too simple. Gradually, however, I realized that this simplicity is exactly where its strength lies. The turning point came during the practical exercises, where it became clear that the principles truly work. Today, whenever a demanding communication situation arises, I recall the training – specific points come to mind that I can immediately apply.”

“I consider the crisis communication training to be very beneficial for the performance of duties within the security forces. It showed me concrete ways to respond in demanding communication situations and to prevent their escalation. I would recommend this course to everyone who works in direct contact with people.”

“I evaluate the seminar focused on conflict de-escalation as very practical and clear. I appreciate the clear explanation of aggressive behavior and the concrete communication tools that we could try out in model situations with subsequent analysis. I perceive the positive impact of the seminar not only on a personal level, but also in my work with children and in other real-life situations.”

“The preventive program Crisis Communication showed us how important fast, calm and clear communication is in crisis situations at school. Practical training of specific communication procedures with students, parents and colleagues was highly beneficial. Today we actively use the acquired skills when resolving sudden conflict situations and feel better prepared even for extraordinary events.”

“The training was a significant benefit for the teaching staff of our school. We learned to better assess situations related to bullying and to respond already at the first warning signs. We consider the practical training to be the key contribution, increasing the safety of both students and staff.”

“Education in the field of communication with clients in crisis and with aggressive individuals is extremely practical and applicable in the school environment. I especially appreciate the training of real situations, thanks to which I was able to immediately transfer theory into practice. The training contributed to greater self-confidence in handling conflict situations and I can unequivocally recommend it.”